Shipping policy

SHIPPING POLICY

Order Processing

Most items on Hella Seki are made to order, which allows independent artists and creators to offer merch without holding inventory.

Orders typically take 3–5 business days to be produced before they ship.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

After your order has shipped, standard delivery estimates are:

United States: 3–8 business days
Europe: 6–10 business days
Australia: 2–15 business days
Japan: 4–10 business days
Other International Locations: 10–20 business days

Shipping times may vary depending on location, carrier, and seasonal demand. Final delivery estimates are calculated during checkout.

International Shipping

Orders shipped outside the United States may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are determined by your local customs authority and are the responsibility of the recipient.

Missing or Delayed Orders

If your order appears delayed, we recommend taking the following steps:

• Check your shipping confirmation email for tracking updates
• Contact your local postal carrier
• Check with neighbors or household members who may have received the package

If you still need assistance, please reach out to us at info@hellaseki.com and include your order number so we can help investigate.

Supporting Independent Creators

Every order helps support the artists, creators, and small businesses featured on Hella Seki. We appreciate your patience with made-to-order production and thank you for supporting independent talent.